(Answered): Template Provided: Item 2(a) – FMC Diagram: guidelines • You need to use the template that we ha ...

Item 2(a) – FMC Diagram: guidelines • You need to use the template that we have provided for you. It is available in the relevant tutorial slides and as a separate file in the relevant week on Blackboard. This item is standalone and not based on either Case 1 or Case 2. The shapes (agents, storage, arrows, etc.) and their labels need to be based on “these five requirements only": edit user account; personalise the service; use a chatbot (to receive personalised customer support); provide feedback for the service; and track orders (directly via the website or by using the chatbot). You should not consider any other requirement for drawing this FMC diagram. • Consider these external service providers for your FMC diagram: credit card institutions, suppliers, parcel delivery, and a software vendor who provides additional technical support. You need to use the information we have provided in the guidelines to identify suitable labels for each shape. Also, use logic/intuition/experience to identify which shape should be connected to which shape or shopes. Check your answer with your tutor to receive feedback on your diagram. Customers i External service providers Online shop server Shopping cart ERP 5C